4 Ways to Reactivate Inactive Email Subscribers to Increase Email Deliverability in Email Marketing Weekly Discussion

Inactive Email Subscribers and Active Email Subscribers Source: https://www.responsys.com/blogs/nsm/email-marketing/the-art-of-seduction-3-ways-to-re-engage-your-inactive-customers/To establish engagement with your email subscribers, Digital Marketing Managers and Email Marketing Managers need to maintain high quality email lists. By removing inactive email subscribers, you can maintain a high quality email list, increase deliverability, and establish engagement.

However, before removing inactive email subscribers, give them a chance to reactivate their email subscription, so they remain on your email subscription list.

To be considered an inactive email subscriber, an email subscriber has not opened, read, nor unsubscribed to your emails in a given period of time. Even if they opted-in or confirmed their email subscription, an email subscriber becomes inactive by not opening, reading, nor unsubscribing your emails.

According to Marketo’s Benchmark On Email Performance study, 26 to 50% of emails on marketers email subscription list are inactive.

Advantages to Removing Inactive Email Subscribers

Increase your email reputation with ISPs Source:www.cleansender.com

  • Higher deliverability
  • Lower SPAM complaint rate
  • Decreased costs
  • Increased reputation with ISPs
  • Increased engagement
  • Higher ROI

Currently, email marketers struggle to get their emails into their email subscribers’ inbox. Emails get delivered, but the emails go to to SPAM folders. This occurs when an organization has a low reputation with ISPs because they have a high amount of inactive email subscribers on their email subscriber list.

“In the end, removing inactive subscribers is often the action needed to get your mail back to the inbox and in front of your customers” according to Melinda Plemel of Return Path, an email service provider.

Given Melinda’s quote, it is worth the effort to remove your inactive email subscribers to increase your reputation with ISPs and increase the number of emails delivered to your email subscribers’ inbox.

Before removing inactive emails, give your inactive email subscribers a chance to reactivate their subscription.

4 Ways to Reactivate Inactive Email Subscribers

Example of a reactivate email subscribe effort to inactive email subscribers Source:http://openmoves.com/blog/email-reengagement/

  1. Series of Emails to Inactive Email Subscribers – Explain your email subscriber’s status and give them the option to activate their email subscription or Unsubscribe. You could give them free content or a discount on their next purchase. Make sure each email mentions the risk of being removed from your email subscription list.
  2. Mass Unsubscribe the Inactive Email Subscribers and Send a Final Email – Send one last email and give them one last chance to reactivate their email subscription.
  3. Perform a Telemarketing Campaign – Providing you have phone numbers for your inactive email subscribers, you may consider a more pro-active approach and call your inactive email subscribers.
  4. Deploy Direct Mail Effort – If you have mailing addresses for your inactive email subscribers, you could send them a direct mail piece.

You spend a lot of time and effort to build your email address list, and the idea of removing email addresses is scary and counter intuitive. However, by keeping inactive subscribers on your email list, it hinders your reputation with ISP’s, and ISP’s wont deliver your emails to your email subscribers’ inbox.

The idea of your emails NOT getting delivered to your email subscribers’ inbox is worse than removing inactive email addresses.  Therefore, take the time to identify and remove your inactive email subscribers.

Call to Action in Reactivating your Inactive Email Subscribers to Increase Email Deliverability

  • Identify your criteria of an inactive email subscriber
  • Determine the length of time to be considered an active vs. inactive email subscriber i.e. 2 months or 4 months
  • Consider any web activity by your inactive email subscribers
  • Create and deploy your reactivation campaign
  • Remove inactive email subscribers
  • Marketing Sherpa suggests this process occur every 4 to 6 months
  • Come back for next week’s Email Marketing weekly discussion on Deliverability
  • Come back for the next Digital Marketer Post about getting your target audience to share on your social media networks

Sources

Case Studies

Additional Resources and News Updates

Next Week’s Email Marketing Discussion: Deliverability Best Practices to Improve Reputation with ISP’s and Get Your Emails Delivered to Your Email Subscribers’ Inbox.

Next Digital Marketer Post: Social Media – How to get your target audience to share with you on social media networks?

How to Write Meta Descriptions that Standout and Increase your Click Through Rates from Search Engine Result Pages in this Week’s SEO Update

Meta Tag Description Source: http://www.mysecondmillion.com/meta-tags-title-tags-meta-descriptions/Your keyword strategies and SEO tactics have landed your website on page 1 of a search engine result page (SERP), but now, you need to convince people, searchers, to click the link to your website versus another link. A well written meta description about the content on your website can help you stand out from other websites on a SERP page.

Is the likelihood of your competitor landing on the same SERP page as you high?

If yes, you can use Meta Descriptions to persuade searchers and make your website seem more appealing than your competitors.

What is a Meta Description?

The text below a webpage link on a SERP is a meta description about the content on the webpage. The meta description can lure searchers to click through to your website instead of another website.

Think of a Meta Description as a short sales pitch for your webpage.  This is an opportunity to engage searchers before they get to your website.

An Example of How Meta Descriptions Appear on a Google Search Engine Result Page:
Example of a Meta Description on a Google Search Engine Results Page Source: http://www.inmotionhosting.com/support/edu/website-design/meta-tags-explained/adding-a-meta-description-tag

Personally, when I complete a web search, I always read the meta descriptions to find out which website can meet my informational needs. Reading the meta descriptions can be a time saver, so I try to find the meta description for the best website to satisfy my search query. If I personally use meta descriptions to find the best website to click through to, I wonder how many other searchers might read meta descriptions as well.

A snapshot of the HTML Code to Help You Set Up Your Meta Tag Descriptions:
HTML code for Meta Description Tags Source: http://www.mycomputerforum.com/tutorials/meta_tags_seo.html

How to Write Meta Descriptions that Standout?

Components to set up effective meta tag descriptions that increase click through rates Source:http://www.polepositionmarketing.com/emp/complete-guide-meta-tags/

  1. Use Action-Oriented Language – use action words to tell readers what they will see if they click.
  2. Include a Solution or Benefit – give a convincing preview of how your content will satisfy the searchers needs.
  3. Length should be under 150 characters – the date when the content was posted could be included in the meta description, so you want to convince searchers to click through to your website in 130 characters or less. Best to be on the safe side.
  4. Be Honest – make sure your content on your webpage can deliver what your meta descriptions says it will deliver. This is your chance for searchers to build trust in your website. Don’t waste this chance.
  5. Be Relevant and Specific with Descriptive Words
  6. Meta Description should Accurately Describe the Content on Your Webpage, so expectations are met, and bounce rates are decreased.

Avoid these Meta Description Pitfalls

  • No Meta Description – Google will use text from somewhere on the page that matches the searchers’ query, and this text may not convince users to click through to your website.
  • Keyword Stuffing – Only using keywords may not properly describe the content on your webpage, and you do not want to mislead searchers and risk them never clicking through to your website in the future.
  • Bounce Rate – To avoid searchers from clicking the back button when they click through to your site, make sure the sales pitch in your meta description will be fulfilled by the content on your webpage.  Be aware that a high bounce rate may hinder your SEO and reduce your ranking.

Finally, don’t you hate it when Wikipedia outranks you on your keywords?

Use your Meta Descriptions to stand out and lure searchers to click through to your website instead of clicking to Wikipedia.

Have fun creating Meta Descriptions for your website and come back to learn more SEO tips and tools to help drive traffic to your websites from search engines and reach your digital marketing objectives.

Sources

Additional SEO News and Resources

29 Ways to Collect Email Addresses to Build Your Email Marketing List in this Weeks Email Marketing Update

collecting email addresses to build your email marketing list Source: http://jimijones.com/blogging/email-list-building-strategies/

Last week’s email marketing update talked about establishing a relationship with your email subscribers from the moment they give you their email address.  Today, we will talk about all the different ways to collect email addresses to build your email marketing list.

As a Digital Marketing Manager, one of your email marketing objectives is to increase your email marketing list with email addresses from your target audience.  There are many different tactics to obtain email addresses, and you want to use tactics that will attract your target audience.  Of the different methods that are available to obtain new email addresses, pick the ones that are relevant for your brand and your target audience.

77% of marketers ask for email addresses on their website according to Marketing Sherpa’s 2013 Email Marketing Benchmark Report.

Extremely Effective Method to Collect Email Addresses on your Website

My favorite way to collect email addresses on a website is to use a floater.  The image below is an example.

Example of Floater to obtain an email addresses From Mequoda Source:http://www.mequoda.com/articles/email-marketing/using-floater-order-forms-to-increase-landing-page-conversion-rates/

  • Looks like a pop-up. However, the floater does not function like a pop-up.
  • Floaters have seen a 20-50% lift in website conversions according to Mequoda
  • Floaters briefly interrupt the user experience, and the user can easily close out of the floater without affecting their experience on your website.
  • Benefit of a floater is that it can appear on any web page where a user enters your website
  • Finally, you can configure the floater to only appear on the user’s first visit to your site.
  • For more information about the floater please refer to Mequoda’s Use Website Floaters to Increase Email Conversion Rates.

Since the user can easily click out of the floater without providing their email address, you should provide additional methods on your website to collect email addresses. Depending on the layout of your website, find the best place where you can obtain the highest number of email addresses.

Different areas on a webpage to collect email addresses:

  • Sidebar
  • Header
  • Footer
  • Middle of Page
  • Bottom of Content
  • Welcome Gate – Instead of a floater, a welcome gate redirects visitors to a landing page before visitors enter your website.

Before moving on to other email address collection methods, one tip:

Find the best balance in placing the right number email address collection options on your website that will not hinder your target audience’s experience on your website.

As a Digital Marketing Manager or an Email Marketing Manager, you should go through all the different options of collecting email addresses and evaluate which options work best for you. It is important to maximize the number of ways to collect email addresses to help you reach your email marketing objectives.

29 Ways to Collect Email Addresses to Build Your Email Marketing List

Collect email address to build your email marketing list Source: http://www.businessonline2u.com/business-information/start-an-informational-product-business-%E2%80%94-step-by-step-guide

  1. Website registration page
  2. Social Media sharing buttons in email
  3. Registration during purchase
  4. Online events (webinars, podcasts, webcasts, virtual tradeshows)
  5. Facebook registration page
  6. Email to a friend for content on your website
  7. Paid search
  8. Blog registration pages
  9. Co-Registration programs
  10. When someone comments on your content
  11. When someone downloads content from your website
  12. When someone sends you a message on your contact us page
  13. Ask your current customers
  14. Via QR codes
  15. Using Twitter’s lead gen cards
  16. Place a link to your website registration page in your Social Media updates
  17. Forward to a friend link in your promotional emails
  18. When someone makes a purchase in your brick and motor store
  19. At the end of an online survey
  20. During tradeshows
  21. During presentations
  22. During offline events
  23. Put an offer on the back of your business cards
  24. Put a link to your website registration page in the signature of your emails
  25. Giveaways (See infographic under the additional resources for ideas)
  26. Incentivize your employees to collect email addresses during sales calls
  27. Ask Trade Associations or local Chamber of Commerce for space on their websites to promote your website registration
  28. Send a post card to your mailing list with a link to your website registration page
  29. Leave postage paid email sign-up cards behind when you visit clients

As you can see, there a lot of ways to collect email addresses to build your email marketing list. Not all of these options will be applicable to your brand, but it is worth taking the time to investigate these different options. Use email address collection methods that make sense for you, your brand, and your target audience.

Happy Email Address Collecting

Sources

Additional Resources

Next weeks Email Update: Maintaining a High Quality Email List

Learn More about Digital Marketing Manager, Cindy Plough

Spelling, Grammer, Proofreading Oh My! from Digital Marketing Manager’s Weekly SEO Update

Keep calm and SEO on Source:http://seogadget.com/beware-of-the-google-over-optimization-update/Everything on your website affects SEO, and as a Digital Marketing Manger, you want to do to as much as you can to help your SEO. As the different search engines make refinements to their algorithms and updates in order to deliver better search experiences for their visitors and try to increase their market share, you need to keep up with your SEO to drive traffic to your website from search engines, and you need to be aware of search engine updates and tweaks to see if it will affect the amount of traffic from search engines to your website.

This weeks SEO update from Digital Marketing Manager includes news on search engines:

Matt Cutts Explains How Comments With Bad Spelling and Grammar Affect A Page’s Ability to Rank– While providing the opportunity for your website visitors to comment on the content on your website helps SEO, comments often have spelling and grammar errors, but these errors will not affect your SEO. However, if your content contains spelling and grammar errors, your SEO could be affected.

Make sure to PROOFREAD.

Example, let’s say your website talks about different species of bears, and you type the word “bare” in multiple locations of on your website.  Since “bear” and “bare” mean different things, search engines may get confused. Search engines are not people, and search engines can’t tell the difference between “bear” and “bare.”  Therefore, you need to proofread your content and make sure that when you want the would “bear” to appear, the word “bear” appears.

My example may be a little silly, but it was the first thing that came to mind. However, it does illustrate my point to proofread and reinforces the idea that websites without spelling and grammer errors is important.

In other news SEO news,

Also, in SEO news:

Yahoo Improving Local Search through Partnership with Yelp – In order to improve the search experience on Yahoo, now you can see local listings, reviews, and photos when looking for local establishments.

Struggling with getting your SEO back on track with all of Google’s major updates from last fall? Check out this Infographic to help you wrap your head around how to implement your SEO strategies for 2014. This infographic brought to you by Just Go Web helps translate your old SEO strategies to the new SEO strategies after the search evolution from last fall.

Want people to link to your content? Check out these 7 Ways to Attract Higher Quality Links With Better On-Page Content. These tips not only will help you attract links to your website, but these tips will help you produce great content to create superior experiences for your target audiences.

Contact or Learn More about Digital Marketing Manager, Cindy Plough

What is Content Marketing? See the Top Content Marketing Influencers Answers

How would you answer “What is Content Marketing?”

What is Content Marketing thought bubble Source:http://www.docstoc.com/article/163249665/What-Is-Content-Marketing
After reading this post, please share your thoughts in a comment.

As I scour the internet for information on how to improve digital marketing skills including content marketing, I try to provide information to help Digital Marketing Managers meet their objectives efficiently and effectively as well as provide information on how to create superior experiences for their target audiences.

Before my search, I already knew CONTENT IS KING!

BUT

What is Content Marketing?

Before this post, I had a basic understanding, but the goal in this post is to create a definition of Content Marketing for all marketing professionals to use.

The Top 25 Content Marketing Influencers Thanks for our friends at Onalytica, they did some research and collected many responses to develop a list of the Top 25 Content Marketing Influences located at Slideshare.

Who better to answer “What is Content Marketing?” then the top influencers of content marketing?

Here are the Top Content Marketers Thoughts on “What is Content Marketing?”

Juo Pulizzi Image Source:http://contently.com/strategist/2012/02/06/joe-pulizzi-content-marketer-of-the-year/ According to Joe Pulizzi at the Content Marketing Institute, content marketing is owning, as opposed to renting, media. It’s a marketing process to attract and retain customers by consistently creating and curating content in order to change or enhance consumer behavior.

Jeff Bullas Image Source:https://twitter.com/jeffbullas In his The One Best Thing Some of the Best Content Marketers Forgot, Jeff Bullas refers to content marketing as the result of the successful intersection of search engines, social media, email, content and blogging. Done well it is a multidisciplinary approach to the challenge of making your content as visible to as many people as possible in the shortest amount of time. It doesn’t matter whether you are a blogger, corporate marketer or a small business.

Michael Brenner Image Source:http://www.b2bmarketinginsider.com/about From Michael Brenner’s 9 Questions On Content Marketing Q&A, he states that the most effective content is that which best meets the needs of the audience. List posts and “How to” articles go a long way to building this kind of credibility but they aren’t enough. This kind of content needs to be balanced with deeper thought leadership that also inspires our customers to think differently about the challenges they face. He goes on to say the golden rule of content marketing is that it has to put the needs of the customers first and then the business results will be earned through trust and value already provided.

Doug Kessler Image Source:http://info.tracepoint.co.uk/blog/bid/188163/How-to-get-started-with-inbound-marketing-from-the-coalface-IMUK13-speakers During an interview, Doug Kessler of Velocity Partners explains what makes up great content. A brand creates great content from a variety of media that contains a point of view on it’s market. The content takes on issues that it’s audience cares about and puts a new spin on it, the brand puts some effort into producing special content. Great content is ambitious and confidant.  As a content producer you need to find your sweet spot which is the overlap between what a content producer is an expert at and what the audience cares most about.

Ann Handley Image Source:http://www.annhandley.com/about/ Ann Handley is “waging a war on writing mediocrity in 2014.” In her New Year, New You: 3 Things Every Marketer Should Be Doing in 2014 article, Ann stats ” I’m not talking about adhering to the rules of grammar; I’m talking about upping the importance you place on what you say, and how you say it. As a cornerstone of good writing (along with other things!), voice and tone are hugely undervalued in content and social media. Together, they constitute the secret sauce of great content, and I expect that more companies will pay attention to both in 2014.

Brian Clark Image Source:http://www.copyblogger.com/its-all-my-fault/According to Brian Clark’s Copyblogger, content marketing means creating and sharing valuable free content to attract and convert prospects into customers, and customers into repeat buyers. The type of content you share is closely related to what you sell; in other words, you are educating people, so that they know, like, and trust you enough to do business with you.

Conclusion

After looking at what the top influencers think about Content Marketing, the common elements are producing authoritative pieces that educates their target audience and meets their needs.

SO

When you prepare a piece of content marketing, ask yourself the following questions:

  1. Does it show that I am an authority or expert on the subject?
  2. Is it creative?
  3. Does it inspire OR is it motivational?
  4. Does it answer my target audiences questions OR does it fulfill my target audiences need?

If you answer YES to all of these questions, you have a piece of great content marketing.

Please leave comments with your answers to “What is Content Marketing?”

Learn More about Digital Marketing Manager, Cindy Plough

Take 7 Steps to Start Building Relationships at the Moment an Email Subscriber Gives You their Email Address

Building Relationships that leads to successfull Email Marketing Source: http://www.infogroup.com/resources/blog/inbox-success-3-things-to-keep-in-mind-for-your-next-email-campaignFor Digital Marketing Managers, building your email subscription list is one of several email marketing goals within your overall digital marketing objectives, but keeping a high percentage of your email subscribers engaged with you is another subject. To increase your email subscribers engagement with you and prevent an unsubscribes, you need to start building relationships at the moment an email subscriber gives you their email address.

From the beginning of an email subscribers relationship with your brand, take these 7 steps to start building relationships:

  1. Answer “What’s in it for Me?”
  2. Tell Subscribers what Type of Content you will Send
  3. Let Subscribers know the Frequency of your Emails
  4. Reinforce their Privacy
  5. Inform them about their Welcome Email
  6. Send the Welcome Email
  7. Give Subscribers Choices at a Subscription Center

1. Answer “What’s in it for Me” – Tell them right up front how you will meet their needs if they give you their email address.  Make sure your potential email subscribers can answer the “What’s it for me?” before they give you their email address.  This will decrease the number of unsubscribes on the welcome email because they know you can fulfill their needs.

2. Tell Subscribers what Type of Content you will Send – Inform your subscribers what type of information will appear in their emails.  Will you send product updates, general information, coupons, etc? You may even want to show a thumbnail email example. If they know what to expect, you can increase your chances of them opening your emails.

3. Let Subscribers know the Frequency of your Emails – Indicate how many emails they should receive from you in a week or in a month.

4. Reinforce their Privacy – Let your subscribers become comfortable and build trust in you.  Reinforce that their information is safe with you, and you will not share their data with anyone.

5. Inform them about their Welcome Email – When subscribers first give Welcome Email Example Source:http://sendsmarter.co/13-examples-of-beautiful-welcome-emails/
you their email address tell them that they should receive a Welcome Email. This is a good time to monitor delivery of your Welcome emails.

6. Welcome Email – You should include the following:

  • Thank You
  • Remind them about what they should expect from you and when to expect it
  • Ask them to whitelist your email address
  • Link to the Subscription Center where they control their subscription

7. Give Subscribers Choices at a Subscription Center – When Example of an Email Subscriptions Center Source: http://www.campaignmonitor.com/blog/post/1804/new-feature-let-your-subscribe/subscribers are logged into your website, give them access to a Subscription Center where they can edit their information, control what emails you send them, and control how frequently they receive emails from you.

By telling email subscribers what they should expect from you, they will start to build trust with you.  By allowing them to tell you what messages you send them and how often they receive your email messages, you give them control over your interaction with them.  Through these steps, you are starting a relationship at the very beginning. By creating a relationship, you create trust and can start conversations, and then, your email subscribers can start engaging with the emails you send and engage with your brands.

Experian Marketing Services just released it’s 2013 Email Marketing Study. Of the marketers included in the study, For Customer preferences, 60% of the companies do not give their customers an option in the types of emails they receive. If you start asking your customers what type of email they want to receive from you, you can separate yourself from everyone else and be unique.

Responses to the “Can your customers select the types of emails they want to receive?” from Experian Marketing Services 2013 Email Marketing Study.

Answers to Can your customers select the types of emails they want to receive? from Experians's 2013 email marketing study Source: http://marketingland.com/study-70-brands-personalizing-emails-missing-higher-transaction-rates-revenue-73241?goback=%2Egde_41352_member_5838131257690595331

If you establish a relationship in the beginning, you can increase your chances of engagement with your email subscribers and decrease the chance of unsubscribes.

Source:

Marketo‘s The Definitive Guide to Engaging Email Marketing

Experian Marketing Services 2013 Email Marketing Study

Additional Email Marketing Information

Learn More about Digital Marketing Manager, Cindy Plough

Follow 8 Golden Rules of Social Media to Avoid the Pitfalls of Social Media in This Week’s Social Media Update

To implement your social marketing strategy seamlessly, Digital Marketing Managers need to follow the golden rules of social media to make your social marketing successful and help you reach your overall digital marketing goals.

Golden Rules of Social Media

Golden Rules of Social Media Source: http://rebekahradice.com/golden-rules-successful-social-media-marketing/

  1. Create specific social media objectives – Give your organization a clear understanding of where you are going with your social marketing.
  2. Inbound is not enough – Social Media will not fulfill your overall digital marketing objectives on their own. Digital Marketing Managers need a well-rounded mix of inbound and outbound strategies to fulfill your overall digital marketing goals.
  3. Good content – make sure you create engaging relevant content.
  4. Strong call to action – your social media content needs to clearly express what you want your followers to do after they consume your content; otherwise, you are wasting your time and your followers time.
  5. Always add value – make sure your content adds value to your brand.
  6. Never forget that social is a two-way street – Once you make a post, followers will make comments, and you should take comments seriously and respond to them timely and sincerely.
  7. Peer-to-peer sharing is the best way to get your message heard – Social media creates an open dialogue with your followers, and it gives brands and Digital Marketing Managers the capability to create engaging experiences and relationships with followers.
  8. Most important! Don’t take yourself too seriously – participating in social media gives Digital Marketing Managers the chance to give their brands a personality and be likable. However, don’t go off the deep end, you need to have some decorum.

If you follow the above golden rules of social media, you can avoid the following pitfalls of social media:

Pitfalls of Social Media Source: http://www.socialsamosa.com/2012/04/social-media-pitfalls-to-avoid/

  • Don’t brag – yes, you want your content to add value to your brand, but you don’t want to sound conceited.
  • Don’t be afraid to try social marketing – just because social marketing is different doesn’t mean you should avoid it. By creating objectives and a plan, social media can appear less daunting.
  • Don’t be afraid of social media because measurement is difficult – there are ways to measure the impact of your social media. Plus, social marketing extends your brands reach that will impact your bottom line indirectly.
  • Don’t use social media sites as advertising opportunities – Social media is a chance for you to give your brand a personality and truly connect with current, past, and future customers. Traditional advertising methods will not allow you to connect with your followers.
  • Don’t assume every social media site is good for your brand – Not ALL social media channels will work for ALL brands. For example, if you are a B2C company, Facebook may be a better fit. On the flip side, if you are a B2B company, LinkedIn might make more sense. (Remember this is just an example and not proven to be true)
  • Don’t create social pages and think you are done – If you can’t create a relationship with a new person in one day, what makes you think you can create engaging ongoing relationships with your target audience in social media if you don’t update your pages or posts regularly? However, keep in mind, this doesn’t mean you should be on social media all day every day.

General Rule of Thumb: Use social media sites as one digital marketing tactic in your digital marketing toolbox to extend your reach with your target audience, and use it where it makes sense for your brands to build relationships and create engaging experience with your current, past and future customers.

Source: Marketo’s Definitive Guide to Social Marketing

Additional Articles for Social Media Networks:

Facebook

Twitter

LinkedIn

Google+

Next Week’s Social Media Update: Creating a Social Media Army to Help Reach your Target Audience

Learn More about Digital Marketing Manager, Cindy Plough