Social Media Marketing: Listen to Your Target Audience to Help Build Relationships Part 2

Listen to help build relationships with your target audience Source -
On Monday, we discussed the advantages of listening to your target audience. Now, let’s discuss how you can go about listening to your target audience via Google Alerts and the different social media networks.

By listening, your brand will be able to build relationships with your target audience, create superior content, and deliver exceptional experiences.  If you missed part 1, you can still review the advantages to listening to your target audience.

By paying attention to the ongoing social conversations in your industry, you can pick up on emerging trends, new customer pains, and other valuable information. Here are some ways that will help you follow your brand and industry easily.

Gathering information from a multiple of sources will give you well rounded view of your brand, industry, and target audience.

Different Methods to Listen to Your Target Audience

  1. Google Alerts and RSS Feeds
  2. Facebook
  3. Twitter Hashtags
  4. Twitter
  5. LinkedIn
  6. Google+
  7. Blogs

#1 Set up Google Alerts and RSS feeds

When you create a Google Alert, you will receive email summaries on the subject matter you specify. Google Alerts will pick up anything included in Blogs, and you should follow any blogs that appear on your Google Alerts consistently. You should also identify any RSS feeds that consistently talk about your brand, competitors, and industry.

Different Google Alerts and RSS feeds you should follow

  • Your Brand
  • Keywords specific to your industry
  • Your Industry
  • Your Competitors

#2 Facebook

First, follow your competitor and listen for keywords or emerging trends.

Second, identify and participate in any Facebook groups that impact your brand. The more people in these groups, the more it gets promoted to their friends and social networks.

Next, organize different lists for different topics and influencers that you want to follow. These lists allow you to view and post to different groups or companies.

#3 Listening via Twitter Hashtags

Hashtags have become one of the best ways to monitor the discussion around a particular topic, trend or idea in your space.

Hashtags to Follow

  • Your Brand
  • Specific Keywords
  • Your Industry
  • Your Competitors
  • Your Competitors

#4 Listening on Twitter

First, conduct a couple of searches on your brand, keywords, industry, and your competitors. Identify the influencers, analysts, journalists, and other knowledgeable people in your arena who appear in your searches and follow them. Monitor what your influencers say and discover who is retweeting your influencers tweets.

Twitter Lists

  • Organize all of the people you identified into different Twitter lists.
  • Each list should be segmented/grouped together by similarities.
  • Twitter lists can be public or private.
  • Consider making your influencers group public to show that you are actively collecting information from knowledgeable sources.
  • Monitor what each group is saying.
  • If there are any complaints, develop a customer service method on how to handle the complaints.
  • Discover if you need to make tweaks to your services to satisfy your target audience.

#5 Listening on LinkedIn

Search for any groups based on your brand, industry, competitors, or keywords. Next, follow your competitors to monitor the conversations happening on their company pages. Finally, pay attention to any comments that are said on your company pages.

#6 Listening on G+

First, conduct a search on your brand, keywords, industry, and competitor and see what comes up.

Google+ Circles
Similar to Twitter lists, you can create different Google+ Circles of people. Each circle can have their own personas allowing you to tailor your communication based on the personas. When you notice people talking about your brand or industry, include them in one of your circles.

Google+ Hangouts
You can also use Google Hangouts makes to connect people in different circles. Google Hangouts gives you face time with your target audience on their terms.

#7 Listening on Blogs

Back in #1, you should have started following any blogs that appeared in your Google Alerts consistently. Listen for any news about your brand. Every once in a while you may choose to make a comment to show your target audience that you are listening, and this will indicate that you care.

Once you set your methods of listening, you may feel a little overwhelmed. However, you have access to an abundance of intelligence about your target audience to help you build relationships with your target audience.

My suggestions is to set aside some time once a week or take 30 minutes everyday just to listen(read). Don’t comment on anything or post anything. This is time for you to just learn about what people are saying. Take notes and make a list of action items.

When listening, look for consistencies and patterns. This will help you prioritize any action items you need to take. Look for potential marketing messages, or opportunities to connect with your target audience.

As you listen, remember to your purpose is to build stronger relationships with your target audience, so your brand can deliver exceptional experiences.

After reading today’s post, please comment on any ways you like to listen to your target audience via social media.

Take Care and Happy Listening.


Additional Social Media News and Resources

Social Media for Digital Marketing Managers – Marketo’s 7 Golden Rules of Social Marketing

Most of yesterday was spent thinking about the most effective way to organize a weekly Social Media post for the Digital Marketing Manager blog that the day was over before I could post something for you.

Since Social Media falls under the digital marketing umbrella, it is necessary for the Digital Marketing Manager blog to cover Social Media, but how can one blog posting per week contain everything that happens every week in the world of Social Media with 500 words or less.

Social Media has a high number of tactics within digital marketing that a whole separate blog could be dedicated to it.

After contemplating how to organize the Social Media post for the Digital Marketing Manager blog, I found a solution for the time being. However, nothing is set in stone, and I welcome your comments on what you think should be included in Social Media.

Since I believe the strategizing process behind implementing social media tactics is extremely important rather than just diving in head first, the weekly Social Media post will primarily discuss planning and strategy, and then, the post will include links to articles about individual Social Media sites news and tips. Now, for the stuff you have been waiting for.

Social Media for Digital Marketing Managers – Marketo’s 7 Golden Rules of Social Marketing

  1. Don’t take yourself too seriously – give your brand a good personality to make your brand likeable.
  2. Inbound Marketing is not enough – combine inbound and outbound marketing efforts into all aspects of your marketing.
  3. Good Content and Solid Offers – Need content to engage customers.
  4. Strong Call to Action – After your content is consumed, what do you want your audience to do?
  5. Always add value – Social Media doesn’t work if there is no value added to your brand.
  6. Social Media is a 2 way street – Social Media opens the line of communication with prospects and customers, so you need to respond quickly and sincerely.
  7. Peer-to-Peer sharing gets your messages heard.

When implementing your Social Media tactics, keep these rules in mind to help you create superior customer experiences.

Source: Marketo’s The Definitive Guide to Social Marketing

Additional Links to Social Media Sites News or Tips

Thanks for reading Social Media Wednesday on this Thursday evenings.

Tomorrow’s topic – Blogging

Call to Action

Does it make sense for Social Media Wednesday to primarily discuss Social Media strategizing process as well as include links to additional Social Media articles? Please send me your comments.

Learn More about Digital Marketing Manager, Cindy Plough

How to Sell on Facebook Using Images

Came across an article called “How to Sell on Facebook Using Images” by Kristina Allen at Social Media Examiner.  The link to the article is  The article discusses 6 tips on how to use images to sell products.  However, I think these are good tips to use when you want to promote your products on Facebook with or without images. Here are the tips from the article:

  1. Offer Promo Codes for Holiday Sales
  2. Reward Fans who tell a friend
  3. Show off Product features
  4. Give a Free Gift with Purchase
  5. Countdown to a deadline
  6. Promote a limited time offer

For more details read Kristina Allen’s article at