5 Tips to Create Relevant and Engaging Email Marketing Messages in this Week’s Email Marketing Topic

email click through rate source:http://www.egluu.com/blog/Once your email subscribers open your promotional emails, your email messages need to quickly tell them why they should click through to your website and fulfill your request.

Easier said then done!

First, congratulations on getting your email opened. Now, let’s focus on how you can craft engaging content for your email marketing messages.

According to an Email Benchmark Survey conducted by Marketing Sherpa, 68% of firms say delivering relevant content for their email messages is a top priority. However, only 28% of organizations report sending relevant email communications.

If you prepare email marketing messages with the tips discussed today, you will be able to create relevant and engaging email messages that will increase your click through rates and conversion rates.

Tips to Create Relevant and Engaging Email Marketing Messages

magnetic content to help email click through rates source:http://blog.mailigen.com/increase-email-delivery-of-relevant-content/

  1. Be Human
  2. Personalization
  3. Educational
  4. Entertaining
  5. Timely

1. Being Human

  • Write the content as if you are writing an email to a friend.
  • Make the content light and get rid of that corporate tone.
  • Make it conversational.
  • When applicable, empathize with your email subscribers.

2. Personalize your Email Message

  • Use your email subscriber’s name in the subject line or message.
  • Use dynamic content to insert blocks of content that is tailored to your email subscribers personas.
  • In The Definitive Guide to Engaging Email Marketing from Marketo, the guide provides an example where a company received a 175% lift in conversion rates when the company used dynamic content.

3. Educational

  • Teach your email subscribers about your brand’s benefits.
  • Include a testimonial from your customers.
  • Provide statistics about customers who used your brand.
  • For repeat purchases, provide tips in using your brand.
  • No Hard Sells – Hard selling will alienate your email subscribers.

4. Entertaining

  • Your email messages should leave your email subscribers with a smile or feeling good.
  • Even if your email subscriber does not respond to your email marketing message, leave them with something valuable.

5. Timely

  • Tie real-world events or industry news to what is going on in your email message. For B2B email messages, I’ve had success in tying industry news to the content of my email messages.
  • Any upcoming calendar events to mention in your email? For example, since many families travel during the summer, a luggage store may want to send an email marketing promotion with travel tips plus a discount on a purchase.
  • A Word of Caution – Be sensitive if real-world events negatively impact your email subscribers or if your email subscribers don’t participate in certain holidays.

Example of an Engaging Email Message

Recently, I received a promotional email from a colleague about purchasing her household organizational services. The email message discussed preparing tax documents for Tax Day, April 15th, and organizing tax and any other paperwork lying around the house.

The email mentioned the dreaded event and reminds you of something that you have to do. Her suggestion of taking the time to review and organize all your paperwork makes sense, so she plants the idea of organizing in your head. Then, she mentions the offer to hire her services in helping you organize the papers around your house.

How does the example compare to the 5 tips to create engaging email marketing messages?

relevant and engaging email marketing messages checklist Source: http://www.karencioffiwritingandmarketing.com/2013_07_01_archive.html#.UxhA6D-YZdg

  1. The email was human by empathizing with her email subscribers about April 15th.
  2. The email was personalized when it included my first name.
  3. The email educated me by mentioning the suggestion to organize my tax documents and my other paperwork.
  4. The email entertained me by making me happy with the thought of having a nicer home if I organized all my papers.
  5. Lastly, the email was timely by mentioning the preparation for April 15th.


After you write your next email marketing message, do a check like I just did. Identify the points in your email message that comply with all 5 tips to help you create engaging email marketing messages.

Now, you have what it takes to deliver compelling email messages. Just apply these tips when writing your email content.

When you create engaging content, not only will your content be relevant and timely, you will increase your click through rates and conversion rates.

Keep this blog post to to guide you through the writing process for your next email marketing promotion.

For tips on creating engaging subject lines, check out my email subject lines blog post.


Email Marketing Promotion News and Resources

How To Improve your Email Marketing Deliverability from the Digital Marketer’s Weekly Email Marketing Topic

Get your email marketing messages delivered to your email subscribers inbox Source:http://www.inwise.com/features/send/high-deliverability.aspxSince only 82% of emails from our email marketing efforts reach the inboxes of our email subscribers, Digital Marketing Manager and Email Marketing Managers need to explore how to improve delivery of email marketing messages to email subscribers’ inboxes to obtain revenue goals. (Source: Return Path’s Email Intelligence Report Q3 2012)

Return Path’s report also indicates that 70% of the emails in SPAM folders are actually legitimate emails.

Given these statistics, let’s talk about how you can deploy email marketing deliverability best practices to boost your email marketing performance and prevent your email messages getting blocked or sent to SPAM folders.

Before diving into the details about best practices for email marketing deliverability below, I want to give you some background information to help you formulate a better email marketing deliverability strategy for your brand.

Definition of Email Marketing Deliverability

The percentage of your email messages delivered to your email subscribers’ inbox.

Email Marketing Deliverability Fundamentals

email marketing deliverability fundamentals source - http://blog.campaigner.com/2013/10/the-3-keys-to-great-email.html

  • Algorithmic Filters – If an incoming email contains similarities to an email already marked as junk, the incoming email will be marked as junk. These similarities include email sender, links, or content. Also, if an incoming email contains an URL that is blacklisted by an ISP’s (Internet Service Provider), the email will be marked as junk.
  • Spamtraps – An email address was set up but never receives email.  These email addresses are created by Spamtrappers and set up to catch spammers. Deploying secure opt-in technique prevents you from collecting spamtrap emails.
  • Blacklists – Reports IP and URL addresses that send unsolicited commercial email. ISPs use these reports to block emails sent from these IP and URL addresses.
  • Bounce Handling – Understand ISPs and your ESPs bounce codes to help you manage your email marketing efforts effectively.  Bounce codes are values assigned to email addresses that are not delivered, and different types of bounces are handled differently. Work with your ESP to better understand your bounces.
  • Authentication Protocols – Use protocols to help email receivers separate legitimate and non-legitimate messages. According to Marketo’s The Definitive Guide to Engaging Email Marketing, the most common email authentication protocols are DKIM (DomainKeys Identified Mail), SPF (Sender Protection Framework), and SenderID.
  • Email Receiver and ISP Relations – Choose an ESP to help you manage your relationship with ISPs on your behalf and let them handle email messages that get marked as non-legitimate.

Now, let’s talk about best practices you can deploy to prevent getting labeled as a spammer.

10 Best Practices for Email Marketing Deliverability

Tips to precent SPAM complaints Source - https://econsultancy.com/blog/62852-five-tips-for-reducing-email-spam-complaints

  1. Include Unsubscribe Links in Email Messages – To comply with Anti-Spam regulation, you need to include an Unsubscribe link in all email marketing messages.
  2. Fulfill Your Promises – When you collect email addresses, you make a promise to provide them with timely, targeted, and relevant content that will meet their needs or solve their problems.
  3. Consistent From Email Addresses – By using the same from email address when you send email marketing messages, your email subscribers will recognize your emails and mark them as SPAM.
  4. Consistent Subject Line Wording and Tone – When the wording and tone of your email subject lines are consistent, your email subscribers will recognize your email messages and not mistake it for SPAM.
  5. Honor Your Email Subscribers Requests – Let your email subscribers manage their email subscriptions. If they only want to receive product informational emails, don’t send them promotional emails.
  6. Use Ethical Methods to Build Your Email Subscriber Lists – Verify all new email addresses through a double opt-in email address collection methodology, or you can send Welcome Emails to evaluate the validity of your email addresses.
  7. Regularly Remove Inactive Email Addresses – Review my 4 Ways to Reactivate Inactive Email Subscribers to Increase Deliverability blog post to learn about removing inactive email addresses.
  8. Choose a Reputable Email Service Provider (ESP) – Pick an ESP that have tools to handle email bounce codes, feedback loops, connection optimization, manage complaints, authenticate the quality of your IP addresses, and help you manage your relationship with ISPs.
  9. Manage Your Complaint Rate – If your ESP warns you about a lot of complaints take them seriously. According to Marketo’s Blog 7 Best Practices for Email Deliverability, set up an email address — abuse@your-domain.com — that your ESP can use to contact you with any complaints. Register that email address with www.abuse.net, an anti-spam advocacy group, to show that you take email abuse seriously.
  10. Be Proactive about Monitoring your Reputation – Work with your ESP to create relationships with ISPs to maintain a positive reputation and change whatever it takes to improve your reputation to get your email messages delivered to your email subscribers inboxes.  Both Return Path and SenderBase offer reputation monitoring services.

Call to Action to Improve your Email Marketing Deliverability

  • Develop your Email Marketing Deliverability Best Practices to increase your delivery rates and boost your email marketing results
  • Work with your ESP to deploy your Email Marketing Deliverability Best Practices
  • Visit Next Weeks Email Marketing Discussion: Always being Relevant with Your Email Subscribers
  • Visit the next Digital Marketer’s blog about Social Media including the latest news and updates from social media networks


Additional Email Marketing News and Resources

4 Ways to Reactivate Inactive Email Subscribers to Increase Email Deliverability in Email Marketing Weekly Discussion

Inactive Email Subscribers and Active Email Subscribers Source: https://www.responsys.com/blogs/nsm/email-marketing/the-art-of-seduction-3-ways-to-re-engage-your-inactive-customers/To establish engagement with your email subscribers, Digital Marketing Managers and Email Marketing Managers need to maintain high quality email lists. By removing inactive email subscribers, you can maintain a high quality email list, increase deliverability, and establish engagement.

However, before removing inactive email subscribers, give them a chance to reactivate their email subscription, so they remain on your email subscription list.

To be considered an inactive email subscriber, an email subscriber has not opened, read, nor unsubscribed to your emails in a given period of time. Even if they opted-in or confirmed their email subscription, an email subscriber becomes inactive by not opening, reading, nor unsubscribing your emails.

According to Marketo’s Benchmark On Email Performance study, 26 to 50% of emails on marketers email subscription list are inactive.

Advantages to Removing Inactive Email Subscribers

Increase your email reputation with ISPs Source:www.cleansender.com

  • Higher deliverability
  • Lower SPAM complaint rate
  • Decreased costs
  • Increased reputation with ISPs
  • Increased engagement
  • Higher ROI

Currently, email marketers struggle to get their emails into their email subscribers’ inbox. Emails get delivered, but the emails go to to SPAM folders. This occurs when an organization has a low reputation with ISPs because they have a high amount of inactive email subscribers on their email subscriber list.

“In the end, removing inactive subscribers is often the action needed to get your mail back to the inbox and in front of your customers” according to Melinda Plemel of Return Path, an email service provider.

Given Melinda’s quote, it is worth the effort to remove your inactive email subscribers to increase your reputation with ISPs and increase the number of emails delivered to your email subscribers’ inbox.

Before removing inactive emails, give your inactive email subscribers a chance to reactivate their subscription.

4 Ways to Reactivate Inactive Email Subscribers

Example of a reactivate email subscribe effort to inactive email subscribers Source:http://openmoves.com/blog/email-reengagement/

  1. Series of Emails to Inactive Email Subscribers – Explain your email subscriber’s status and give them the option to activate their email subscription or Unsubscribe. You could give them free content or a discount on their next purchase. Make sure each email mentions the risk of being removed from your email subscription list.
  2. Mass Unsubscribe the Inactive Email Subscribers and Send a Final Email – Send one last email and give them one last chance to reactivate their email subscription.
  3. Perform a Telemarketing Campaign – Providing you have phone numbers for your inactive email subscribers, you may consider a more pro-active approach and call your inactive email subscribers.
  4. Deploy Direct Mail Effort – If you have mailing addresses for your inactive email subscribers, you could send them a direct mail piece.

You spend a lot of time and effort to build your email address list, and the idea of removing email addresses is scary and counter intuitive. However, by keeping inactive subscribers on your email list, it hinders your reputation with ISP’s, and ISP’s wont deliver your emails to your email subscribers’ inbox.

The idea of your emails NOT getting delivered to your email subscribers’ inbox is worse than removing inactive email addresses.  Therefore, take the time to identify and remove your inactive email subscribers.

Call to Action in Reactivating your Inactive Email Subscribers to Increase Email Deliverability

  • Identify your criteria of an inactive email subscriber
  • Determine the length of time to be considered an active vs. inactive email subscriber i.e. 2 months or 4 months
  • Consider any web activity by your inactive email subscribers
  • Create and deploy your reactivation campaign
  • Remove inactive email subscribers
  • Marketing Sherpa suggests this process occur every 4 to 6 months
  • Come back for next week’s Email Marketing weekly discussion on Deliverability
  • Come back for the next Digital Marketer Post about getting your target audience to share on your social media networks


Case Studies

Additional Resources and News Updates

Next Week’s Email Marketing Discussion: Deliverability Best Practices to Improve Reputation with ISP’s and Get Your Emails Delivered to Your Email Subscribers’ Inbox.

Next Digital Marketer Post: Social Media – How to get your target audience to share with you on social media networks?

29 Ways to Collect Email Addresses to Build Your Email Marketing List in this Weeks Email Marketing Update

collecting email addresses to build your email marketing list Source: http://jimijones.com/blogging/email-list-building-strategies/

Last week’s email marketing update talked about establishing a relationship with your email subscribers from the moment they give you their email address.  Today, we will talk about all the different ways to collect email addresses to build your email marketing list.

As a Digital Marketing Manager, one of your email marketing objectives is to increase your email marketing list with email addresses from your target audience.  There are many different tactics to obtain email addresses, and you want to use tactics that will attract your target audience.  Of the different methods that are available to obtain new email addresses, pick the ones that are relevant for your brand and your target audience.

77% of marketers ask for email addresses on their website according to Marketing Sherpa’s 2013 Email Marketing Benchmark Report.

Extremely Effective Method to Collect Email Addresses on your Website

My favorite way to collect email addresses on a website is to use a floater.  The image below is an example.

Example of Floater to obtain an email addresses From Mequoda Source:http://www.mequoda.com/articles/email-marketing/using-floater-order-forms-to-increase-landing-page-conversion-rates/

  • Looks like a pop-up. However, the floater does not function like a pop-up.
  • Floaters have seen a 20-50% lift in website conversions according to Mequoda
  • Floaters briefly interrupt the user experience, and the user can easily close out of the floater without affecting their experience on your website.
  • Benefit of a floater is that it can appear on any web page where a user enters your website
  • Finally, you can configure the floater to only appear on the user’s first visit to your site.
  • For more information about the floater please refer to Mequoda’s Use Website Floaters to Increase Email Conversion Rates.

Since the user can easily click out of the floater without providing their email address, you should provide additional methods on your website to collect email addresses. Depending on the layout of your website, find the best place where you can obtain the highest number of email addresses.

Different areas on a webpage to collect email addresses:

  • Sidebar
  • Header
  • Footer
  • Middle of Page
  • Bottom of Content
  • Welcome Gate – Instead of a floater, a welcome gate redirects visitors to a landing page before visitors enter your website.

Before moving on to other email address collection methods, one tip:

Find the best balance in placing the right number email address collection options on your website that will not hinder your target audience’s experience on your website.

As a Digital Marketing Manager or an Email Marketing Manager, you should go through all the different options of collecting email addresses and evaluate which options work best for you. It is important to maximize the number of ways to collect email addresses to help you reach your email marketing objectives.

29 Ways to Collect Email Addresses to Build Your Email Marketing List

Collect email address to build your email marketing list Source: http://www.businessonline2u.com/business-information/start-an-informational-product-business-%E2%80%94-step-by-step-guide

  1. Website registration page
  2. Social Media sharing buttons in email
  3. Registration during purchase
  4. Online events (webinars, podcasts, webcasts, virtual tradeshows)
  5. Facebook registration page
  6. Email to a friend for content on your website
  7. Paid search
  8. Blog registration pages
  9. Co-Registration programs
  10. When someone comments on your content
  11. When someone downloads content from your website
  12. When someone sends you a message on your contact us page
  13. Ask your current customers
  14. Via QR codes
  15. Using Twitter’s lead gen cards
  16. Place a link to your website registration page in your Social Media updates
  17. Forward to a friend link in your promotional emails
  18. When someone makes a purchase in your brick and motor store
  19. At the end of an online survey
  20. During tradeshows
  21. During presentations
  22. During offline events
  23. Put an offer on the back of your business cards
  24. Put a link to your website registration page in the signature of your emails
  25. Giveaways (See infographic under the additional resources for ideas)
  26. Incentivize your employees to collect email addresses during sales calls
  27. Ask Trade Associations or local Chamber of Commerce for space on their websites to promote your website registration
  28. Send a post card to your mailing list with a link to your website registration page
  29. Leave postage paid email sign-up cards behind when you visit clients

As you can see, there a lot of ways to collect email addresses to build your email marketing list. Not all of these options will be applicable to your brand, but it is worth taking the time to investigate these different options. Use email address collection methods that make sense for you, your brand, and your target audience.

Happy Email Address Collecting


Additional Resources

Next weeks Email Update: Maintaining a High Quality Email List

Learn More about Digital Marketing Manager, Cindy Plough